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IT Outsourcing

IT Support

As an IT support officer, this position will handle hardware and software to eliminate basic IT problems to reduce down time for your business. However, we also provide other positions to serve more complicate and complex issues for your business which will be our System Engineer or Application Support.

Service Scope

The Standard Information Technology service is an integrated suite of support services for IT infrastructure.

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Support is provided through

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Phone

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Remote Control Assistance

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Onsite service (depending on what we agreed)

Hardware Purchase Recommendations and Standards

TMES suggests the Customer to uses brand name computer, monitor and printer such as DELL, Lenovo and HPE. It would standardise the business systems and services. However, if the Customer has their preferred brand, we will follow that requirement accordingly.

Software Purchase Recommendations and Standards

In compliance with Thai law, we highly recommend the Customer to purchase all legal licenses from the product owner or the authorised vendor. To secure any illegally use software unintentional in the future.

Asset Management

On request, the Customer may receive assistance with computer replacement planning which includes: Hardware and software inventory of the Customer.

Endpoint Security Configuration

TMES applies security configuration settings of Symantec, McAfee and Kaspersky for Windows machines to protect risk and/or being exposed to the possibility of being attacked and harmed.

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Provide Anti-Virus software installation of the purchased versions.

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Ensure Anti-Virus software is running properly.

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Ensure virus definitions are being updated to current versions.

Manage

Software Installation

- Technicians will install only legal software on computers of the Customer, and might include Remote Control Assistance software.

- The Customer must provide the proof of licensing before requesting to install the software.

- The Customer must assist technicians to contact software owner, if there is required to activate or pre-software-installation from software owner.

Computer Troubleshooting Support

Technicians will investigate and resolve issues involving

1. Hardware malfunctions

2. Operating system and application issues

3. Configuration settings / issues

4. Security settings

5. Network connectivity

Operating System and Application Patching

Managed computers receive regular operating system and security updates from Microsoft. Application updates that contain security fixes and improvements are also applied after our technicians tested.

Managed Computer Configuration

TMES may remotely apply configuration changes to managed computers in response to client requests, to prevent problems from affecting computers.

Project based

This service needs to be discussed a bout the scope of work before implementing the project. It will be delivered only what TMES and the Customer agreed. For more information, please contact us viainfo@tmes.co.th

.Preventive Maintenance

.Count IT equipment

.Upgrade bulk computers or MS Windows

.Re-wiring LAN cables

.Implement IT projects

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Basic
Basic

Part-time

  • Up to 10 users
  • On call support
  • IT asset list
  • Incident report

Onsite 1 time per month

Intermediate
Intermediate

Part-time

  • Up to 30 users
  • Physical checkup system
  • Included basic plan

Onsite 2 times per month

Standard
Standard

Part-time

  • Up to 50 users
  • Monitor systems
  • IT procurement
  • System diagram
  • Included intermediate plan

Onsite 4 times per month

Experienced
Experienced

Part-time

  • Up to 100 users
  • Response to IT auditor
  • IT improvement plan
  • Included standard plan

Onsite 8 times per month

Onsite Service
Onsite Service

Full-time

  • Upon customer requirements

5 days 8 hours

Contact us

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